1. What kind of gold or jewelry will you accept?
We generally accept ALL items sent to us and guarantee to have
your check sent to you within 24 hours. For some examples of
gold and jewelry we have received, please visit our What We
Buy page.
2. Is the 123Gold Buyer Kit free?
'Yes! And the best part is, you are under no obligation to send
us your scrap gold or jewelry, even if you have already requested
a 123Gold Buyer Kit. Shipping is also pre-paid if you
do decide to send us your gold or jewelry.
3. I have fine jewelry and would like some extra security in
terms of packaging. Must I use my own packaging or will you supply
me with extra packaging materials?
Our standard 123Gold Buyer Kit comes with a very heavy duty,
DuPont Tyvek bag. While these bags will generally be enough for
any item you wish to send us, if you have any concerns, please
call us at 1-888-920-5111 and we can assist you in determining
if you need additional packaging materials.
4. Is the 123Gold Buyer Kit insured in case it gets lost/damaged
by the postal service?
As found in our Terms and Conditions, we insure each of our 123Gold Buyer Kits in case of lost items. The maximum value of
the insurance is $80 US.'
5. How will I know when you've received my gold/jewelry?
After waiting 10 business days (allowing your gold or jewelry
to reach us), we ask that you call our toll-free number and
speak with a customer service representative. They will be
able to determine if and when we received the 123Gold Buyer Kit
from you and when we mailed your check.
6. How much will you pay for my gold?
Our prices depend on the content of the gold and the weight of
the gold.
7. What if I am not satisfied with my payment?
If you are unhappy with your payment, do not worry. Simply return
the check you received to us within 10 days and we will return
your gold or jewelry, no questions asked.
8. Can I use my own packaging?
Yes you can. If you prefer to not have to wait to receive a 123Gold Buyer Kit from us, feel free to use your own packaging.
Please call us toll-free at 1-888-920-5111 for more information.
9. I have a piece of gold but I'm not sure its authentic. Can
I still receive money for this?
123Gold Buyer has a team of expert staff on hand to determine
the value of gold and jewelry sent to us. We ask that you please
do not send us items that you are certain are not authentic. |